Store Policies

Return Policy

Due to the nature of electrical and battery storage products, we do not accept returns or provide exchanges or refunds for change of mind purchases.

Please ensure you select the correct product before placing your order. If you are unsure which product is suitable for your application, contact our team for assistance prior to purchase.

This policy does not affect your rights under Australian Consumer Law. Products that are faulty, damaged, not as described, or fail to meet consumer guarantees may be eligible for repair, replacement, or refund in accordance with Australian Consumer Law and the manufacturer's warranty.

Terms of Service

1. General

By accessing this website or purchasing products from MATE ELECTRICAL Pty Ltd, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this website.

2. Products & Pricing

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated. Product specifications, availability, and pricing are subject to change without notice.

We make every effort to ensure product information is accurate; however, errors may occasionally occur.

3. Orders

Orders are subject to acceptance and stock availability. MATE ELECTRICAL reserves the right to cancel or refuse any order and provide a refund where payment has already been received.

4. Payment

Payment must be received in full before products are dispatched or collected unless otherwise agreed in writing.

5. Returns & Refunds

We do not accept returns for change of mind purchases.

This policy does not affect your rights under Australian Consumer Law. Products that are faulty, damaged, or fail to meet consumer guarantees may be eligible for repair, replacement, or refund.

6. Warranty

Products supplied by MATE ELECTRICAL are covered by the manufacturer's warranty. Warranty periods and conditions vary by product and manufacturer.

Customers must follow manufacturer installation, operation, and maintenance requirements to maintain warranty eligibility.

7. Installation

Where installation services are provided, all work will be carried out in accordance with relevant Australian Standards and applicable regulations.

9. Privacy

Any personal information collected through this website will be handled in accordance with our Privacy Policy.

10. Contact

For questions regarding these Terms of Service, please contact MATE ELECTRICAL through our website or business contact details.

Privacy Policy

MATE ELECTRICAL Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Business details (where applicable)

  • Payment and transaction information

  • Information submitted through contact forms and enquiries

We may use your information to:

  • Process orders and payments

  • Deliver products and services

  • Respond to enquiries

  • Provide customer support

  • Send order updates and service notifications

  • Improve our website and customer experience

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

Payments are processed through secure third-party payment providers. MATE ELECTRICAL does not store complete credit card information on its servers.